FAQ
Shipping & Delivery
How long does shipping take?
We dispatch orders from Ireland within 1–2 working days.
Ireland
- Standard delivery: 1–3 working days
- Free shipping available on qualifying orders
Northern Ireland
- Delivery typically takes 2–5 working days
International Orders
- Delivery times vary by destination and customs processing.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping times and rates vary by location, and all available options will be shown at checkout.
How can I track my order?
Once your order has been dispatched, if you have chosen Tracked Delivery you’ll receive a shipping confirmation email containing your tracking information.
Returns & Refunds
Can I return an item?
Unused, unopened products may be returned within 30 days of delivery.
Can I return supplements?
For hygiene and safety reasons, opened supplements, treats and feed products cannot be returned unless they arrive damaged or faulty.
My order arrived damaged
Please contact us within 48 hours of delivery with photographs and your order number so we can help.
Products & Ingredients
Are Glas Equine supplements natural?
Yes. Our supplements are carefully selected natural ingredients designed to support your horse’s wellbeing.
How do I know which supplement is right for my horse?
Take our supplement recommendation quiz or contact us for personalised guidance.
Can supplements be fed togher?
Many products can be fed alongside one another, but we recommend contacting us if you’re unsure about combining supplements.
Feeding Guide
How long before I see results?
Every horse is different. Many customers notice changes within 2–6 weeks of consistent feeding.
How do I update my account details?
You can update your name, email, password, or saved addresses by logging into your account dashboard.
All changes are saved immediately and used for your future orders.
Subscriptions
How do subscriptions work?
Subscribe and save on your favourite products with automatic deliveries at your chosen interval.
Can I pause or cancel?
Yes. You can manage, skip, pause or cancel your subscription at any time through your customer account.
Will I be charged automatically?
Yes. Your selected payment method will be charged before each scheduled shipment.
Returns & Refunds
What payment methods do you accept?
We accept:
- Visa
- Mastercard
- American Express
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
Is my payment secure?
Yes. All transactions are processed through secure, encrypted payment gateways.
Can I amend an order after placing it?
If your order has not yet been dispatched, please contact us as soon as possible and we’ll do our best to help.
Trade & Wholesale
Do you offer wholesale accounts?
Yes. We work with selected equestrian retailers and stockists throughout Ireland.
How can we work together?
We'd love to hear from you, please contact us at info@glasequine.com with details about your business and we’ll provide wholesale information.
Contact Us
Need help?
Our team is happy to assist with product recommendations, order queries and wholesale enquiries. Please contact us at info@glasequine.com