Delivery & returns.
Last updated 3 November 2026
In short
- Orders are dispatched from our HQ in Ireland within 1–3 working days.
- Tracked delivery on every order.
- Free delivery in Ireland on orders over €65.
- We ship worldwide: UK, Europe, USA and Canada.
- Changed your mind? You have 14 days from delivery to return unopened items.
Where we deliver
We ship from our HQ in Ireland to Ireland, the United Kingdom, Europe, the USA and Canada. Orders in Ireland are sent tracked with An Post; the UK, Europe, USA and Canada go with UPS. You’ll see the exact cost for your address at checkout.
When your order ships
We aim to dispatch every order within 1–3 working days. You’ll get an email with tracking as soon as it’s on its way. Please allow a little longer at busy times, like sales and the run-up to Christmas. Orders placed at weekends or on bank holidays are dispatched from the next working day.
Delays and missing parcels
If your order hasn’t arrived within the delivery time for your country, email info@glasequine.com with your order number and we’ll chase it with the courier. If it has been lost, we’ll send a replacement or refund you.
Customs and duties
Orders to Ireland and the rest of the EU have no import charges. Orders to the UK, USA and Canada may have import duties or taxes charged by your country when they arrive. These are paid by the customer on delivery.
Changed your mind
You can cancel your order within 14 days of receiving it, without giving a reason. Tell us using our cancellation form or by email at info@glasequine.com, then return the items within 14 days of telling us. Items must be unopened and in their original packaging. You pay the cost of returning them. We’ll refund you within 14 days of hearing from you, once we’ve received the items back, to your original payment method.
What can’t be returned
For health and hygiene reasons, we can’t accept returns of supplements, treats or grooming products once their seal has been opened. Gift cards can’t be returned.
Faulty, damaged or wrong items
If anything arrives damaged, faulty or isn’t what you ordered, email us within 30 days of delivery with your order number and a photo. We’ll send a replacement or give you a full refund, including delivery costs. This doesn’t affect your legal rights: you can reject faulty goods for a full refund within 30 days of delivery.
Subscriptions
You can skip, change or cancel a subscription at any time from your account, under Subscriptions. Cancel before your next billing date and you won’t be charged again.